Problem Statement

An active MOP session gets auto disconnected when https://www.Shellanywhere.com / Citrix Web Portal has expired because of idle.

 

If issue is reported from Shell machine

Workaround is available at Shell Ask-GI, please access the web link from MOP session.

 

If issue is reported from home/personal machine

Workaround Solution #1

Remove https://www.shellanywhere.com from Trusted Site in Internet Explorer. 

Steps:

1.       Launch Internet Explorer.

2.       From top menu, Tools > Internet Options> Security Tab, select on Trusted Site, click on “Sites” button.

3.       Select on https://www.shellanywhere.com , click on “Remove” button, follow by “OK”.

cid:1132A486B6DC8A448D89D398FEAB01AA@Compaq.com 

Workaround Solution #2

If issue does not resolved after applied workaround solution #1,  please download the latest Citrix client / Receiver from Citrix Download Center.

Steps:

1.       Uninstall existing Citrix Client from home/personal machine and follow by a reboot / restart your machine.

2.       Download the latest Citrix client / Receiver from Citrix Download Center - http://www.citrix.com/lang/English/lp/lp_2309126.asp?ntref=DLpromo1a based on the platform of your machine is running.

3.       Install the latest Citrix client / Receiver and follow by a reboot / restart your machine.